LUCKY FORTUNE FOODS CORPORATION, owner and operator of www.imperialfoods.com.ph is committed to protecting your privacy. This Privacy Notice applies to our website, emails, or other online consumer platforms that link to this Privacy Notice and describes how we collect, use, and disclose your personal information when you use our Consumer Platforms to engage with us and avail of our services.
Table of Contents
1. What we collect
a. Personal information you provide us.
b. Personal information that we are required to collect.
c. Personal information automatically generated.
2. How and why we Collect and Use Information
a. To fulfill your request to register your account.
b. To fulfill your order with us using your account.
c. To fulfill your order with us without using an account.
d. To fulfill your request to save your credit card details.
e. To communicate with you.
f. To send you marketing materials.
g. To conduct customer surveys or convey offers.
h. To fulfill government-mandated discounts.
i. To protect our company interests, comply with legal obligations as permitted or allowed by law.
3. With whom we share collected Information
a. With our service providers
b. With Government agencies and other third parties as required by law
4. Opt-In and Opt-out
a. Marketing Communications
5. Rights to Your Data
a. Access and rectification
b. Erasures, restriction and objection
c. Withdrawal of Consent
6. Security, Storage and Retention
a. Security
b. Storage
c. Retention
7. Other Important Information
a. Terms and Conditions
b. Browsing
c. Link to Other Platforms
d. Changes to this Privacy Notice
8. Cookies Policy
a. Definition
b. Purpose
c. Disabling Cookies
9. Our Data Privacy Officer
10. Contact Us
1. WHAT WE COLLECT
1a Personal information you provide us
We collect personal information you provide us when you use our website such as your name, address or location, contact number, email address, username, password (“Profile Information”). If applicable and necessary, we also collect personal information such as your recipient’s name, recipient’s address, recipient’s contact number, recipient’s email address (“Recipient Information”), vehicle model, vehicle license plate, vehicle color (“Vehicle Information”), order details, and other details disclosed as notes/special instructions (“Order Information”).
In relation to Recipient Information, should the recipient be a person other than yourself and you provide the recipient’s personal information when you use our website, you warrant that you are allowed or have the permission to share with us the recipient’s personal data under your possession, and you agree to be solely responsible for ensuring that such person understands, agrees with, and accepts this Privacy Notice and for protecting the privacy of the recipient’s personal data under your possession. We shall not be liable for any privacy concern arising from your sharing of the Recipient’s Information with us.
1b Personal information we are required to collect
We collect personal information as required under any applicable laws, rules, or regulations, including compliance with our legal obligations, such as the name and identification number indicated in the relevant Senior Citizen or Persons With Disability identification card (“Government-Mandated Discount Information”) and a copy of such identification card.
1c Personal Information generated automatically
In addition to personal information you provide us, we also collect your personal information generated automatically when you use our website such as and including your order history.
2. HOW AND WHY WE COLLECT AND USE INFORMATION
2a To fulfill your request to register your account
If you choose to use certain features of our website to avail of our Services, you will need to register an account. In such case, we collect and use your Profile Information to fulfill your request to register your account.
2b To fulfill your order using your account
When you make an order on our website using your account, we use your Profile Information you provided when you created your account and we collect and use your Order Information to fulfill your order. For pick-up orders using third party delivery providers, we also collect and use your Recipient Information and Vehicle Information to fulfill your pick-up order.
2c To fulfill your order without using an account
When you make an order on our website without using an account, we collect and use your Profile Information and Order Information to fulfill your order. For pick-up orders using third party delivery providers, we also collect and use your Recipient Information and Vehicle Information to fulfill your pick-up order.
2d To fulfill your request to save your credit card details
If you register an account on our website, you have the option of saving your credit card details for seamless future payment transactions. If you choose to do so, our service provider collects your name, credit card number, credit card expiration date, and credit card CVV (“Credit Card Details”). Credit Card Details are collected, stored, and processed by our service provider, not by us, and we are not responsible for securing and protecting said Credit Card Details.
2e To communicate with you
When you contact us through our website, we collect and use your Profile Information and any additional personal information you provide to allow us to address your concerns or questions.
2f To send you marketing communications and newsletters
If you register an account on our website, you have the option to agree to receive marketing communications from us through SMS, email, social media, messaging application, or other similar means, as well as to subscribe to our newsletters. If you choose to do so, we use your Profile Information you provided us during the registration process to fulfill your request to subscribe to our marketing communications and newsletters. With your consent, we use your Profile Information to send you our marketing communications and newsletters.
2g To conduct customer surveys or offers
If you register an account on our website, you have the option to participate in customer surveys or offers. If you choose to participate, we use your Profile Information you provided us during the registration process to fulfill your request to participate in our customer surveys or offers. With your consent, we use your Profile Information and any additional personal information we request, which you voluntarily provide, to contact you for market research, provide you with relevant offers, understand your preferences, and improve our services.
2h To provide government-mandated discounts
In certain instances, you may be eligible to avail of government-mandated discounts. In such cases, when you make an order on any of our website to avail of our Services, we collect and use your Government-Mandated Discount Information to comply with applicable laws, rules, or regulations and to fulfill your order with the discount applied.
2i. To protect our vital interests, comply with legal obligations, and as otherwise permitted by law
We may use your personal information to prevent, detect, and fight fraud or other illegal or unauthorized activities, protect our company, customers, brands, and websites, assist in investigations, enforce and defend our rights and assets, comply with laws, regulations, court orders, or other legal obligations, or for any other reasons permitted by law.
3. WITH WHOM WE SHARE
3a Service Providers
We may share your personal information with our service providers to fulfill your order, analyze data, and improve our Services. For example, we may share your personal information with companies providing services on our behalf, such as delivery services, payment processing services, web hosting services, web analytics services, consent management services, customer support services, marketing communications services, and market research services. Our service providers are not authorized to use or disclose your personal information for any reason other than for the purposes for which they were engaged.
3b Government and third parties for legal purposes
We may share your personal information to law enforcement bodies, regulators, governmental agencies, or to authorized third parties, as may be required by law or by a court subpoena, or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the rights, property, safety, or integrity of our company, our employees, our customers, or others who may have a legitimate right to establish or defend.
4. OPTING IN AND OPTING OUT
4a Marketing communications and newsletters
You can choose to stop receiving our marketing communications and newsletters by following the instructions contained in our marketing communications and newsletters or by contacting us.
5. RIGHTS TO YOUR DATA
Subject to the requirements of applicable laws and regulations, you have the following rights with respect to your personal information we have collected:
5a Access and rectification
You can ask us for a copy of the personal information we hold about you or inform us of any changes or corrections to your personal information.
5b Erasure, restriction, and objection
In some cases, you can ask us to erase, block, or restrict the processing of the personal information we hold about you or object to particular ways in which we are using your personal information.
5c Withdrawal of consent
Where we are processing your personal information on the basis of your consent, you are entitled to withdraw that consent subject to any applicable law.
6. SECURITY, STORAGE, AND RETENTION
6a Security
To prevent unauthorized access, processing, or disclosure of your personal information, and ensure security thereof, we have put in place suitable physical, electronic, and organizational procedures to safeguard and secure the personal information we collect, such as data encryption and access restrictions on our databases. However, no security system is perfectly impenetrable and we cannot guarantee the security of our systems at all times. In the event that any information under our control is compromised as a result of a breach of data security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take additional steps, in accordance with any applicable laws and regulations.
6b Storage
We store your personal information in a secured database, which may be accessed by our service providers, subsidiaries, affiliates, and franchisees only for purposes of providing the Services.
6c Retention
We retain your personal information for as long as your account is active or for as long as necessary for us to perform or provide the Services. We may anonymize and/or aggregate personal information and store it to analyze aggregate metrics and trends.
7. OTHER IMPORTANT INFORMATION
7a Terms and Conditions
Your use of our website is subject to applicable Terms and Conditions linked within our website.
7b Browsing
In certain cases, such as when you are simply browsing our websites, we do not collect any personal information from you.
7c Link to other platforms
Our website may contain links to third-party websites and services that we do not operate and are outside of our control. These third-party websites and services have their own privacy practices and we do not accept any responsibility or liability for the security or privacy of any personal information collected by these third-party websites and services. We recommend you exercise caution and review the privacy notices or statements of the third-party websites and services you use.
7d Changes to this Privacy Notice
We may modify this Privacy Notice from time to time and will notify you of material changes by appropriate means.
8. COOKIE POLICY
8a Definition
Cookies are small files that are placed on your device when you visit a website or use an app. It typically contains information about the website and a unique identifier that allows the website to recognize your browser or device when you return.
8b Purposes
We may use cookies to understand how you use our website, remember your preferences, track your activity, and personalize your experience. This allows us to improve your experience in using our website.
8c Disabling Cookies
You may disable cookies via your browser settings or by changing your cookie settings in your device. However, if you disable certain cookies, you may not be able to take advantage of the full features of our website.
9. OUR DATA PRIVACY OFFICER
To ensure that your data is properly collected, maintained and protected, Lucky Fortune Foods Corporation engaged the appropriate Data Privacy Officer to ensure all applicable laws are upheld and in the event of a breach, the appropriate investigation and/or mitigating measures are taken to protect your information.
10. CONTACT US
If you have any questions regarding this Privacy Notice or our use of your personal information, please contact us through our Data Protection Officer via email at dpo-luckyfortunefoods@gmail.com or via mail to Suite 1605, The Taipan Place, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
If you wish to exercise any of your rights or to opt out of our marketing communications and newsletters, you can also do so by emailing dpo-luckyfortunefoods@gmail.com. We may need to verify your identity and require additional supporting documents as may be necessary before fulfilling certain requests, to ensure protection of your privacy and data.